Category Archives: Better Business Bureau

When winning isn’t the goal

What if you could negotiate on your behalf or on behalf of others without compromising that which you think you deserve and being a decent person?  What if you could separate a problem facing you from the person you think … Continue reading

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Avoiding grievances

Some suggestions for “How to avoid grievances” by John Wooden 1. Get all the facts. What went wrong — not who is to blame. 2. Stay calm. Find the solution together. Do not permit emotions to take over. 3. Criticize … Continue reading

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A crisis of confidence

It was mid-afternoon on a Friday when my colleague and I were troubleshooting a problem with some of his code. He seemed a little down, but In my role as a systems administrator, I was happy to help any way … Continue reading

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